Accessibility

This page presents our commitment to digital accessibility and defines the level of compliance of this website with current regulations and standards.

What is digital accessibility?

Digital accessibility is a set of rules and best practices covering functional, graphical, technical and editorial aspects.

Following these rules and best practices ensures that digital media (websites, mobile applications, PDF documents, etc.) are accessible to people with a disability.

An accessible website allows users to, for example:

  • Customise its display via the operating system and/or browser (enlarge or reduce font size, change font type, modify colours, disable animations, etc.).
  • Navigate using assistive technologies such as speech synthesis or a Braille display.
  • Navigate without using a mouse, using only the keyboard, switches or a touch screen.
  • View videos and audio content using subtitles and/or transcripts.
  • Etc.
     
Digital accessibility commitments

The declaring organisation "Agence eSanté G.I.E" is committed to making its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies.

Accessibility statement

This statement applies to the website "www.esante.lu".

Compliance status

This website does not comply with European standard EN 301 549 or the Web Accessibility Assessment Framework (RAWeb) v1 that implements it, due to the non-compliances listed below.

Inaccessible content

Non-compliances

List of non-compliant criteria:

1.2 - Decorative images are not ignored by assistive technologies.
1.3 - Text alternatives for images that convey information are not relevant.
2.1 - iFrames do not have titles.
3.1 - Information is solely conveyed by colour.
3.2 - Contrast between text colour and background colour is not sufficiently high.
3.3 - The contrast between the colour used in interface components or graphic elements that convey information and the background colour is not sufficiently high.
4.1 - Videos do not have transcripts.
4.7 - Videos are not clearly identifiable.
5.6 - Column headers and row headers in data tables are not correctly declared.
6.1 - Links are not explicit.
7.1 - Scripts are not compatible with assistive technologies.
7.2 - The alternative to the date picker is not fully accessible.
7.3 - Scripts are not operable by keyboard or any pointing device.
7.4 - Context changes initiated by scripts are not signalled or controllable.
7.5 - Status messages are not correctly rendered by assistive technologies.
8.6 – Page titles are not relevant.
8.7 - Language changes are not indicated.
8.9 - Tags are used solely for lay-out purposes.
9.1 - Information is not structured through the appropriate use of headings.
9.2 - Page structure is inconsistent.
9.3 - Lists are not structured correctly.
10.1 - Style sheets are used to control presentation.
10.2 - Visible content conveying information is not present when style sheets are deactivated.
10.3 - Information is not understandable when style sheets are deactivated.
10.4 - Text is not readable when the font size is increased to at least 200%.
10.7 - Focus on interactive elements is not visible.
10.8 - Hidden content is not ignored by assistive technologies.
10.9 - Information is conveyed solely by shape, size or position.
10.10 - Information is provided solely through shape, size or position in an irrelevant manner.
10.11 - Content cannot be presented without horizontal scrolling for a window with a width of 320px.
10.12 - Text spacing properties cannot be redefined without loss of content or functionality.
10.13 - Additional content that appears when focusing on or hovering over an interface component is not controllable.
11.1 – Form input fields do not have labels.
11.2 - Form input field labels are not relevant.
11.4 – Field labels and their associated form fields are not adjacent.
11.5 - Fields of the same type are not grouped together.
11.9 - Form button labels are not relevant.
11.10 - Input controls are not used appropriately.
11.11 - Input controls are not accompanied by suggestions to help correct input errors.
11.13 - The purpose of input fields cannot be identified to facilitate their automatic completion with user data.
12.7 - There is no skip link or quick access link to the main content area.
12.8 - The tab order is not consistent.
12.11 - Additional content that appears when hovering, focusing or activating an interface component is not accessible by keyboard.
13.3 - Downloadable office documents do not have an accessible version.
13.5 – There’s no alternative for cryptic content (ASCII art, emoticons, cryptic syntax).
13.10 - Features that are usable or available through complex gestures are not also available through simple gestures.
14.1 - The website’s documentation does not describe the accessibility features available and information relating to accessibility compatibility.
14.3 - The website’s documentation is not accessible.

Content not subject to accessibility requirements

  • Downloadable documents provided by third-party administrations;
  • All interactive maps are exempt. We strive to keep them identifiable and to verify that they do not cause any pitfalls;
     
Additional comments

Unaudited third-party elements

Cookie manager
The third-party cookie manager "Tarteaucitron" has not been fully and thoroughly audited.
However, it has been verified that its presence does not prevent the use and consultation of the rest of the site.

Video player
The "YouTube" video player has not been fully and thoroughly audited.
However, it has been verified that it can be used with various assistive technologies.

Anti-robot verifier
The "FriendlyCaptcha" robot checker has not been fully and thoroughly audited.
However, it has been verified that it can be used with various assistive technologies.

Preparation of this accessibility statement

This statement was prepared on 12 January 2026.

The information contained in this statement is accurate and based on an effective assessment of this website's compliance with the requirements set out in RAWeb 1.

Technologies used to create the website

  • HTML5.
  • CSS.
  • JavaScript.


Testing environment

Tests were carried out using the following combinations of web browsers and screen readers:

  • Firefox 146 and NVDA 2025.3.2 on Windows 11
  • Firefox 146 and JAWS 2024 on Windows 11
  • Safari and VoiceOver on macOS Tahoe 26.1
  • Safari and VoiceOver on iOS 26.1


Tools for assessing accessibility


Pages of the website that have been checked for compliance


Feedback and contact details

If you are unable to access any content or service on this site, you can contact us using one of the methods below, describing the issue you encountered :

  • Send us a message via our contact form.
  • Write to us at the following email address: info@agence-esante.lu
  • Call us on (+352) 27 50 12 50 19 1.
  • Write to us by post at the following address: Agence eSanté, B.P. 2511, L-1025 Luxembourg

We undertake to reply within 2 weeks at the latest.

To remedy the problem in a sustainable and reasonable manner, the online correction of the accessibility issue will be preferred.

If this cannot be done, the requested information will be sent to you in an accessible format of your choice:

  • In writing in a document or email.
  • orally during a meeting or by telephone.
     
Procedure to ensure compliance with the provisions

Should the reply be unsatisfactory, you can also inform the Information and Press Service, the body responsible for supervising accessibility, via its online complaint form, or the Ombudsman, the mediator for the Grand Duchy of Luxembourg.