This page outlines our commitments to digital accessibility and defines the level of compliance of this website with current regulations and standards.
What is digital accessibility?
Digital accessibility is a set of rules and best practices that cover functional, graphic, technical, and editorial aspects.
Following these rules and practices ensures that digital media (websites, mobile apps, PDF documents, etc.) are accessible to people with disabilities.
An accessible website, for example, allows users to:
- Customize its display via the operating system and/or browser (enlarging or reducing text size, changing fonts, modifying colors, stopping animations, etc.).
- Navigate using assistive technologies such as screen readers or braille displays.
- Navigate without a mouse, using only the keyboard, switches, or a touchscreen.
- Access video and audio content with subtitles and/or transcripts.
- And more.
Digital Accessibility Commitments
The declaring organization “Agence eSanté G.I.E” is committed to making its website accessible, in accordance with the law of May 28, 2019, regarding the accessibility of websites and mobile applications of public sector organizations.
Non-compliance Declaration with RAWEB
This temporary declaration applies to the website www.esante.lu.
Compliance Status
Due to the absence of an audit to assess its compliance, this website is currently non-compliant with the European standard EN 301 549 and the Web Accessibility Evaluation Framework (RAWeb) v1 that implements it.
A compliance audit is scheduled with the company Ideance in January 2026.
This declaration will be updated upon receipt of the audit results.
Implemented Improvements
Ahead of the audit and as part of a continuous improvement approach, several enhancements have been made: :
Visual Content
- Added relevant text alternatives to all images to ensure understanding via screen readers.
- Increased the size of the active bullet in carousels so it is no longer identifiable by color alone.
Display Customization
- Added a “High Contrast Version” button to adjust site contrast according to RGAA standards.
Keyboard Navigation
- Full keyboard navigation: menu, carousels, popups, etc.
- Visible focus for each interactive element.
- Logical navigation order using the “Tab” key.
- Carousel control (pause and play) via keyboard.
Page Structure and Comprehension
- Added ARIA attributes for better reading by assistive technologies.
- Added the lang tag on each page according to the selected language, including for foreign words.
- Added role attributes to facilitate structured navigation.
- Skip links to quickly access main content.
Forms and Search
- Added a label to the search field and a clear title to the launch button.
- Clarified expected data types in the contact form fields.
- Integrated FriendlyCaptcha, a privacy-respecting and accessible captcha solution that secures forms without complex visual tests. This solution is designed to be compatible with assistive technologies and does not require intrusive user interaction.
Disproportionate Burden
Office documents (PDFs) available on the site may not comply with EN 301 549 V2.1.2.
However, we strive to ensure that new documents published since September 23, 2018, are compliant. If needed, please contact us so we can provide the information.
Some videos published after September 23, 2020, do not have adapted text transcripts. We aim to convey the video messages in surrounding text.
Content Outside the Scope of the May 28, 2019 Law
- Downloadable documents provided by third-party administrations are beyond our control.
- All videos published before September 23, 2020, on the site.
Preparation of This Accessibility Statement
This statement was prepared on October 21, 2025.
Feedback and Contact
For any comments or suggestions, feel free to contact us via our contact form. We commit to responding by email within one month at the latest. To resolve the issue sustainably and reasonably, online correction of the accessibility defect will be prioritized. If this is not possible, the requested information will be provided in an accessible format according to your preferences:
- In writing via a document or email.
- Orally during a meeting or by phone.
Procedure to Ensure Compliance
If the response is unsatisfactory, you may also inform the Information and Press Service, the body responsible for accessibility control, via its online complaint form, or contact the Ombudsman, mediator of the Grand Duchy of Luxembourg.