Legal notice

This website, hereinafter referred to as the eSanté Portal, is published and operated by
Agence eSanté G.I.E. (economic interest group), hereinafter referred to as Agence eSanté,
whose registered office is located at 161, rue du Kiem, L-8030 Strassen
Registered in the Luxembourg Trade and Companies Register under number C69
Director of publication: Ian Tewes, Managing Director
Contact details: B.P. 2511, L-1025 Luxembourg - Tel: (+352) 2712 5018 1
Host: eBRC - Luxembourg

The purpose of these terms and conditions is to specify the terms of use and navigation within the eSanté Portal. They may be modified at any time by decision of Agence eSanté and any new version will come into force on the date of its publication.

These terms and conditions apply to all internet users accessing the eSanté Portal, and each internet user is deemed to have accepted these terms and conditions without reservation by continuing to use the Portal and is therefore bound to comply with them.

Purpose of the eSanté Portal

The purpose of the eSanté Portal is to present, through its various sections, Agence eSanté, its activities and news relating to the health and e-health sector in Luxembourg and Europe, in particular the actions and services implemented in this field for citizens and professionals active in the sector.

The eSanté Portal also allows :

• Users to search for healthcare professionals, hospitals and care facilities established in Luxembourg and obtain their contact details as registered with the Ministry of Health and Social Security;
• Access to a document database centralising all documents and presentations concerning the latest news on Agence eSanté, the eSanté Platform, the Luxembourg healthcare sector and the healthcare domain in general;
• The conduct of anonymous surveys on the eHealth sector;
• To contact Agence eSanté using the forms provided.

Agence eSanté makes every effort to publish and disseminate up-to-date and accurate information, and demands the same attention accurateness from its sources. However, despite this vigilance, some errors may be present. Internet users are invited to alert Agence eSanté of any such errors so that the necessary corrections can be made.

The eSanté Portal also allows users, after having logged in as a patient or healthcare professional, to access the various eSanté Services made available to users of the eSanté Platform in accordance with Articles 60ter and 60quater of the Social Security Code defining Agence eSanté’s missions.

It is specified in this regard that once logged into their private space, the internet user leaves the eSanté Portal for the eSanté Platform and is then subject to the general terms and conditions of use of the eSanté Platform and, where applicable, the Special Terms and Conditions of eSanté Services in place of those of the present legal notice.

Intellectual Property

All rights attached to any content published on this site are the property of Agence eSanté, unless otherwise stated that/where property of content is attributed to a third party who has authorised Agence eSanté to publish it. This includes, but is not limited to, any trademark, name, logo, image, photo, video, drawing, text, animation, feature, or graphic charter, whether or not they are protected by industrial property rights, copyright, or intellectual property rights.

It is specified that certain photos and images, identified with the © symbol, are used in accordance with the licence conditions of the Shutterstock image bank, which can be consulted at http://www.shutterstock.com/licensing.mhtml

Any representation, reproduction, adaptation or distribution, in whole or in part, of any element or content of this site on any medium and by any means whatsoever is prohibited without the prior authorisation of Agence eSanté. Any action or attempt at decompilation or intrusion by Internet users may also be prosecuted in accordance with the applicable legal provisions.

However, Agence eSanté tolerates the reuse of published information strictly for private and informational purposes, provided that the source is clearly mentioned and that a link to the eSanté Portal is provided.

In this context, Agence eSanté allows Internet users to share any information accessible on the eSanté Portal with their acquaintances via the email sending function. In this context, Internet users are prohibited from sending abusive emails to third parties that may infringe on the rights of others.

Liability

Agence eSanté cannot be held liable for any damage or effect that may result from incorrect or obsolete information published on the eSanté Portal.

Agence eSanté declines all responsibility for the use of the information contained in the pages published on this site. The content is provided for information purposes only. It contains information that is not necessarily complete, exhaustive, accurate or up to date. In the event of any discrepancies between the texts published on this site and the original documents, the original documents as published in the Mémorial (Legal Gazette) shall apply.

Given the constraints and limitations of the internet, Agence eSanté cannot be held liable for any damage caused to the internet user's computer equipment during use of and navigation on the eSanté Portal.

Agence eSanté also declines all responsibility in the event of the unavailability of all or part of the eSanté Portal, even temporarily.

The present disclaimers are not intended to circumvent the requirements of applicable legislation or to exclude liability in cases where it cannot be excluded under such legislation.

Internet users must navigate the eSanté Portal in accordance with the present legal notice and all applicable legal provisions, and shall refrain from using or attempting to use the eSanté Portal and its features for purposes other than those provided for herein.

Hypertext links

The eSanté Portal may contain hypertext links to external websites. Agence eSanté cannot be held liable in any way for the content published on external websites. Internet users shall access those websites on their own initiative and shall be subject to the applicable terms and conditions of these websites, the present terms and conditions excluded. Agence eSanté cannot be held liable in any way as a result.

Any hypertext link to this site may only be created with the authorisation of Agence eSanté, without prejudice to the provisions of the above article. Agence eSanté reserves the right to request the removal of any existing links that contravene this provision.

In general, the presence of a link on the eSanté Portal to an external site, or on an external site to the eSanté Portal, shall in no way imply that Agence eSanté endorses, supports, participates in or agrees with the content of the external site.

Internet users are invited to contact Agence eSanté to report any malfunctioning links.

Data protection

The purpose of this article, in accordance with the General Data Protection Regulation ((EU) 2016/679) in force on 25 May 2018, is to inform internet users of their rights and how data collected from them with their consent through the eSanté Portal's features may be used.

Agence eSanté does not collect any personal data without obtaining the prior consent of the internet user by any means.

In this context, Agence eSanté only requests personal data for the following purposes:

• Allow a user to subscribe to the newsletter by providing a valid email address;
• Contact Agence eSanté via the online contact form to ask a question or obtain information about Agence eSanté, its activities, its services or the healthcare system;
• Send a link to an article published on the eSanté Portal to a friend by email.

It should be noted that survey questionnaires are anonymous and therefore do not collect any data that could identify users. Only a cookie is used to identify responses to a survey in order to prevent multiple responses (see the following article on cookies).

Each form used to collect personal data clearly indicates the mandatory information to be provided by the internet user. This information is stored until the user unsubscribes from the newsletter, provides the required responses and details, or sends the email. The data will be hosted in Luxembourg.

Under no circumstances will the data collected be used for purposes other than those mentioned above, and it will not be transferred to other persons without the user's consent, with the exception of subcontractors acting on behalf of Agence eSanté exclusively within the framework of its instructions.

Agence eSanté undertakes to take all necessary measures to ensure the confidentiality and security of the data collected, and to prevent any disclosure or use that does not comply with these terms and conditions.

In accordance with the General Data Protection Regulation ((EU) 2016/679) in force on 25 May 2018, each internet user has the right to access, rectify and oppose the data collected. Internet users may exercise their rights by contacting Agence eSanté by post at the address mentioned in the preamble, or by email at "privacy@esante.lu".

Cookies

The eSanté Portal uses cookies to ensure its proper functioning, its availability in relation to traffic observed, and to optimise navigation for Internet users. Agence eSanté does not use any software or programmes that would allow it to track or spy on individuals, and in general no personal information is collected by these means.

Below you will find full details of the cookies used on the eSanté Portal, as well as how you can manage or disable them. Some parts of the site may no longer function optimally after cookies have been disabled, for which Agence eSanté cannot be held responsible.

Name	Domain	Content and purpose	Validity
Functionality cookies
Foideoportalesantelocal80	www.esante.lu	PHP/Ideoportal session cookie	Session duration
JSESSIONID	www.esante.lu	JEE/idéoSSO session cookie	Session durations
cookie_sondage	www.esante.lu	Tracking to a single response to a survey	2 years
cookie_questionnaire	www.esante.lu	Tracking of a single response to a questionnaire	2 years

 

Cookie management and opt out

With regard to functionality cookies, Internet users can change their browser settings at any time to manage or even disable the installation of these cookies, as well as delete or block them:

• Internet Explorer;
• Firefox;
• Safari;
• Chrome.
   

Legislation - competent jurisdiction

Any dispute relating to the use of this website shall be subject to Luxembourg law and shall fall within the exclusive jurisdiction of the Luxembourg courts.