FAQ - ESANTE ACCOUNT

The eSanté account gives you access to online health services: in particular to the electronic health record - DSP (Dossier de Soins Partagé) and to other services that will soon be available (accelerated reimbursement of bills, Electronic Vaccination Record, ePrescription, etc.).

You are a patient:

By activating your eSanté account, you can:

• access your DSP,  view its contents, and customise certain settings. (Find here the Quick guide on the main functionnalities of the DSP);
• use the soon-to-be-released Accelerated Fee Billing service, which will allow you to submit bills for medical consultations to the national Healthcare Insurance (CNS) electronically;
• use further digital health services soon to be available, such as the Electronic Vaccination Record and ePrescription (digital prescription of medication and tests);

You are a health professional:

By activating your eSanté account, you can:

• consult the DSP of your patients - who have given you access rights - and see their biological analysis results, medical reports, medical images, hospitalization reports, etc...
• file health documents that contribute to the medical follow-up and care coordination of your patients
• have automatic access to the "Regify" secure messaging service
• use the other digital health services soon to be available, such as the Electronic Vaccination Record and ePrescription (digital prescription of medicines and tests)

As a patient, you can activate it:

• from your private MyGuichet.lu space, using a LuxTrust device
• via the eSanté Portal or the MyDSP mobile application, using the activation code received by post from Agence eSanté

As a healthcare professional, you can activate it:

• directly on the eSanté Portal with the activation code sent by post by Agence eSanté

The eSanté services available after activation of your eSanté account are:

• Electronic ealth record - DSP (Dossier de Soins Partagé), via the portal or the myDSP application
• "Regify" secure messaging (for healthcare professionals only)
• Electronic vaccination record - CVE (Carnet de Vaccination Électronique)
• and coming: ePrescription (digital prescription of medication and medical exams)